Returns

At KozyU, we strive to provide you with the highest quality products that are tailored to your specifications. Due to the nature of our business, all orders are custom made and printed to order, and therefore we do not accept returns or exchanges for reasons other than defects.

Defective Items: We understand that receiving a defective item can be disappointing. If you receive a defective product, please reach out to us within 15 days of receiving your order. We will gladly offer you a free replacement or a refund for the defective item. To initiate the process, please contact our customer support team with your order details and provide a description and photos showcasing the defect.

Return Eligibility: Only defective items are eligible for a replacement or refund. We may request additional information or evidence to validate the defect before approving the return. Please ensure that you contact us within the specified timeframe for prompt assistance.

Exclusions: Please note that we are unable to process returns or exchanges for reasons other than defects. We strongly recommend reviewing your order details carefully before finalizing your purchase.

Refunds: Refunds will be issued to the original form of payment used for the purchase. Please allow a reasonable processing time for the refund to reflect in your account.

Customer Satisfaction: Your satisfaction is our top priority. We are committed to resolving any issues related to defective items promptly and ensuring that you receive a replacement or a refund. Our dedicated customer support team is available to assist you throughout the return process and address any concerns you may have.

If you have any further questions regarding our return policy or need assistance with a defective item, please don't hesitate to contact our customer support team.

Note: This return policy is subject to change without prior notice. Please refer to the return policy page on our website for the most up-to-date information.

We're here to help! Contact our customer support team at support@kozyu.com for any assistance you need.